Support Services

Service Support

GRL Service & Support: We Don’t Just Offer Products; We Offer Reliable Assurance

Choosing GRL gets you more than just high-quality products—you get solid assurance. Our dedicated support team is here to provide comprehensive assistance, ensuring your equipment operates smoothly and efficiently. From technical documents to online consultations, and from after-sales service to professional training, we deliver on our promises and aim to be your most trusted partner.

Support Services

Strong R&D: Our professional technical team of over 60 people provides you with innovative and reliable products.

Customization: We specialize in offering tailored solutions for the power, new energy, and industrial sectors.

Efficient Response: Our 20-person customer service team responds quickly to ensure you get timely assistance.

Powerful R&D and Innovation

At GRL, innovation is our core driving force. We have a robust R&D team of more than 60 technical engineers, including senior specialists with master’s degrees and higher. This team not only focuses on core product technology but also collaborates closely with our market development and product management teams, staying on top of industry trends and cutting-edge technologies. We are dedicated to developing safer, more user-friendly, and more intelligent electrical products, constantly pushing the industry forward with the goal of becoming a technological leader.

Exceptional Customization Capabilities

We understand that every project is unique. With our deep technical expertise and extensive project experience, GRL offers powerful customized solutions. We can tailor electrical products to your specific needs, from design and material selection to production. Whether you’re in power distribution, renewable energy, or industrial control, we provide efficient and precise customization services to ensure our products perfectly fit your application, helping you tackle any complex electrical challenge.

Efficient and Professional Customer Service

When you choose GRL, you choose a reliable partner. We have a professional customer service team of over 20 people who can respond quickly to any of your inquiries and needs. From pre-sales technical consultation to after-sales support, our team is here to provide efficient and professional assistance. We promise to deliver a satisfactory experience with prompt responses and attentive service, ensuring peace of mind every step of the way.

After Sales

If there are any usage issues with our products,
we promise to respond within 1 hour,
provide 24-hour coverage,
and arrive on-site within 48 hours (for domestic users)